What our Customers say...

Water Damage Testimonials

Tony has been very helpful and professional throughout this process. He is very knowledgeable and genuinely cares about his customers.

Nice and friendly. Very helpful. Good Job. Would have them again, but I hope I won't need it. Already told my family.

Completely satisfied. They have done a great job.

Missy & Steve were awesome! Very efficient, courteous and most professional - Great Job!

Awesome, courteous & respectful team. Daniel & Missy were great!

Fantastic crew

This crew was fantastic. Thank you.

Overall, you guys were rock stars and helped me to feel at peace with my first real homeowner emergency.  I went from being super stressed and having no idea what to do to feeling informed and confident in the time that it took for us to have our first conversation and your team took that even further.  Your entire team was awesome and did everything with extreme care.  Josh, Bill, Daniel, and Shawn were particularly noteworthy and a pleasure to have around even though you all were just here to tear up and dry my kitchen.  Thank you guys so much for everything you did in going above and beyond and I hope to run into you guys again under different circumstances.  

I was very please by the professionalism by the entire SERVPRO staff. I will definitely be recommending SERVPRO to family and friends!

Very helpful and friendly young men.

Bill was not only professional, but a very conscientious worker. I would highly recommend this company!!

Professionalism at its finest. First time dealing with a flooded basement sucked, however it was a pleasure working with Josh, Jenny and the entire crew. They were extremely responsive, polite, and efficient. Thanks again!

After I discovered my water heater had failed and my basement was flooded I called SERVPRO. They had representatives to my house within an hour and after they walked me through the process and necessary steps the technicians were on site only another hour later. They took care of everything while openly communicating with me every step of the way whether that was face to face or via text as they all provided me cell phone numbers. The job was completed quickly and was done in a professional manner. I could not have asked for better support in a difficult and unexpected situation. A+ all the way around.

I'm very satisfied with work that was done, and the speed at which it was done. The guys were very polite and handled my things with care!

Everyone I dealt with was wonderful. Great job!

SERVPRO'S performance was legit - perfect & stress-free. Please thank the whole crew for me for a really chill experience with my first basement disaster. I appreciate all the small things like the text messages, checking on the situation, & helping me navigate through this entire process, I would have been lost without those things. XO

Thank you Debbie and Josh and the current staff - Bill and Co. We appreciate the fast, speedy, thorough service with above and beyond service! We have been so impressed with your company during this stressful time!

Josh and the SERVPRO of St.Clair Shores team did an outstanding job when my kitchen faucet suddenly sprung a massive leak. They returned my call right away and were there to help. They knew what to do immediately, and the team were so nice and professional. Their equipment was updated and clean as well as their knowledge and service. This company will be with me for life, and I highly recommend them !!! Thank you guys! Sue B.

Very Professional and knowledgeable.

Fantastic crew! Professional! Thank you!

The franchise personnel of SERVPRO that did our job were all very kind, respectful, knowledgeable, professional and on time. They took the time to explain step-by-step the process of clean up and treated our family and our belongings with professionalism. Will recommend SERVPRO to my friends and family when disaster strikes.

You are the best. You are good & kind people. I feel blessed you were there to help me in this flood. You made this difficult situation so easy.

I so, so appreciate all you have offered to do and all the suggestions what to do to help in this dilemma of high water levels.

Your honesty and sincerity are so genuine and SO much appreciated!

Fabulous team! They are honest and sincere with great integrity.

Very good job & good people!

Bill & Missy were very helpful during this whole process. It was devastating on my end, but they helped give me relief with their work and professionalism. Thank you!!

When the unthinkable happens, you can depend on SERVPRO to clean up your basement. I had an issue with Water/Sewer backup in Royal Oak last month and I was referred to Jenny (owner). She was incredibly understanding of the situation and helpful in billing my insurance directly. The team works quickly and efficiently. I highly recommend the service to friends and family. Thank you SERVPRO :)

We couldn't have been in better hands. Thank you!

It would be hard to improve, since everyone was so professional and helpful. They made a bad situation totally good. They were so nice, I enjoyed everyone so much.

They made a bad situation a great experience (flooded basement). Josh and Jenny were so helpful and professional. They explained everything so well. The workers came in and did their job and did it well. Keep it up.

Just a note of "Thanks" for your attention to our needs recently. Your company and staff are the BEST!

P.S. Thanks for referring us to Cicotte Plumbing!

May God continue to bless all of you.

Laura & Hurshel C.

This is a very honest company, came out right away. Bill Emerick was very helpful. Would definitely recommend this company.

When we came home from our vacation to a flooded basement, Josh came over right away, assessed the situation and immediately took care of our basement crisis! Thanks to SERVPRO our basement is back to normal and all chances of mold have been taken care of. I would recommend this company to my family and friends!

Fantastic! Great people!

Beginning with the very first call....SERVPRO was amazing!! Josh the leader of the pack was so patient, knowledgeable and just overall a nice guy. His help with our flood was flawless and he went above & beyond to help us; especially, with our claim. He provided everything that we needed and then some. I would call him again in a heartbeat. Thank you Josh & Company. :)

Great job SERVPRO!!

Made a terrible experience much better!

Very polite, very accurate and on time. Everything SERVPRO did was helpful. Job well done.

Would be my pleasure to recommend SERVPRO to anybody that requires your services!

Extremely courteous and did a great job!

Both the on-site (Bill & Matt) and the office/admin staff (Jenny) were great! They were understanding and took the time to inform us of each step in the process. Josh was very helpful as well. I especially appreciate Jenny working closely with the insurance co.

Coming home to find ceiling tiles all over your basement from a small leak that built up is not fun at all, especially in your very first home. SERVPRO exceeded my expectations in making my basement like new again. I was worried about the smell and thought it was going to be a huge job. Not only did they do an amazing job, but they did it so quickly! The guys came the following day and had everything done in a short amount of time. Even communicating with Jenny, the owner, was easy. I am a school teacher and can’t always call so we scheduled everything via text. I am beyond happy with the services and cannot say enough about the entire experience. Thank you again SERVPRO!

They were very prompt in responding to our problem and following up in a timely manner.

SERVPRO staff went above and beyond in their service!

All staff have been very helpful and professional.

Was very impressed by the professionalism of all. Would recommend without hesitation to anyone.

Great service! I was very satisfied with the prompt service and helpful staff.

Absolutely wonderful men - loved them & Josh!

Awesome crew! Will pass your name along for sure!

We are very pleased with the work. Thank you for making this a little easier. We are very glad we called you.

Honestly wowed by the service! Very appreciative. Just Keep It Up!!

Excellent and prompt service. Very nice and reassuring staff.

Informed me as to what questions I should be asking my insurance adjuster and home owners association. I appreciate them walking me through the process and being on hand with their professional support.

Great guys to work with! Great clean up!!

I cannot think of a single improvement! The entire job ran like a well oiled machine! Josh, you are blessed to have these guys on staff! Wonderful, hard-working, friendly and informative! Like days of old!! So impressed with your company!!

Jenny & Josh did a great job!! Thanks for helping us!! 

Rory & Jeff

Honest, hardworking and humble people at SERVPRO St.Clair Shores!!! The only people to call with any and all emergency home services!! They Rock!

Thank you Jenny for all your hard work and magic!! Not many people would have even responded at that time of day! I greatly appreciate it and will for sure be referring anyone to you I come across! Thank you again!

Quick, professional, and quality work is what anyone should expect to receive when dealing with SERVPRO of st. Clair Shores!!

If you are looking for professional service, look no further! SERVPRO of St. Clair Shores has come through again! Thanks again, guys!!

They are always available,dependable and super trustworthy.. I would recommend to anyone in need of restoration.

Very impressed, my parents basement flooded and they were there really quick. They did an outstanding job and treated my parents really good. I would highly recommend them. Thanks SERVPRO, Saint Clair shores.

Thanks SERVPRO of St. Clair Shores, informative, professional, courteous!

Thank you for the FAST response! You were here within minutes of us calling you. Thank you!

They came out on a Sunday and took care of everything.  I just came home from vacation to find my house a mess.  They even helped with repairs!  Thank you very much for your help! 

I had an immediate bond with the owner.  A company you can really trust.  Thank you SERVPRO!

A company you can trust with your house and your insurance monies.  Did not overcharge and worked out ways I could save money at the end. 

Very fast response, very quick results.  Would highly recommend this company or use them again in a flood.