What our Customers say...
When the unthinkable happens, you can depend on SERVPRO to clean up your basement. I had an issue with Water/Sewer backup in Royal Oak last month and I was referred to Jenny (owner). She was incredibly understanding of the situation and helpful in billing my insurance directly. The team works quickly and efficiently. I highly recommend the service to friends and family. Thank you SERVPRO :)
We couldn't have been in better hands. Thank you!
It would be hard to improve, since everyone was so professional and helpful. They made a bad situation totally good. They were so nice, I enjoyed everyone so much.
They made a bad situation a great experience (flooded basement). Josh and Jenny were so helpful and professional. They explained everything so well. The workers came in and did their job and did it well. Keep it up.
Just a note of "Thanks" for your attention to our needs recently. Your company and staff are the BEST!
P.S. Thanks for referring us to Cicotte Plumbing!
May God continue to bless all of you.
Laura & Hurshel C.
This company is amazing to work with! Our basement flooded and I was a bit overwhelmed with the whole process. They made the process easy from the beginning and through the entirety of the job. They explained everything and addressed the concerns I had. They showed up on time, and if they were running even a few minutes late, they called to give me a heads up. I worked with Jenny, Bill, Missy and Josh, and honestly, they were all wonderful to work and communicate with. Overall, I am very happy with SERVPRO of St. Clair Shores and would recommend them to anyone!!!!
This is a very honest company, came out right away. Bill Emerick was very helpful. Would definitely recommend this company.
Although I met them under unfortunate circumstances of a house fire that resulted in my family losing everything this company was awesome at working with us and our insurance company. I would definitely recommend them to anyone needing any service they provide.
I had the pleasure of working with Jenny and Josh recently. Great people to work with. Very knowledgeable and personable. I look forward to working with them in the future!
This company's service was great at drying my family's basement emergency! Josh was quick to get there when called and thoroughly explained his plan. The job was completed in the estimated time frame. We have no more smells! Everything is good! I highly recommend SERVPRO!
When we came home from our vacation to a flooded basement, Josh came over right away, assessed the situation and immediately took care of our basement crisis! Thanks to SERVPRO our basement is back to normal and all chances of mold have been taken care of. I would recommend this company to my family and friends!
Wow! Josh with SERVPRO was extremely professional and courteous. He helped keep us calm during this stressful time as he took care of our flooded basement. He did a great job and now we can't even tell that the basement was wet!
Fantastic! Great people!
The team was very polite & professional! They did a great job & in a timely manner. Would recommend to everyone!
These are genuinely the most honest and great companies. They helped me work through the red tape of insurance and provided everything expected and went above and beyond. They have helped my family and I get back on the road to normal after a leaking water pipe took out our bathroom and basement. Great at what they do, and do what they say they are going to do.
Beginning with the very first call....SERVPRO was amazing!! Josh the leader of the pack was so patient, knowledgeable and just overall a nice guy. His help with our flood was flawless and he went above & beyond to help us; especially, with our claim. He provided everything that we needed and then some. I would call him again in a heartbeat. Thank you Josh & Company. :)
Great job SERVPRO!!
This is a sterling organization run by 2 passionate individuals with nothing but great customer service in store for you!
Very professional. They took care of everything. It was as painless as it could be and come to find out they do a lot of other clean-up work. If I ever need anything again, I'm definitely calling them back.
Made a terrible experience much better!
Very polite, very accurate and on time. Everything SERVPRO did was helpful. Job well done.
Would be my pleasure to recommend SERVPRO to anybody that requires your services!
Extremely courteous and did a great job!
Both the on-site (Bill & Matt) and the office/admin staff (Jenny) were great! They were understanding and took the time to inform us of each step in the process. Josh was very helpful as well. I especially appreciate Jenny working closely with the insurance co.
Coming home to find ceiling tiles all over your basement from a small leak that built up is not fun at all, especially in your very first home. SERVPRO exceeded my expectations in making my basement like new again. I was worried about the smell and thought it was going to be a huge job. Not only did they do an amazing job, but they did it so quickly! The guys came the following day and had everything done in a short amount of time. Even communicating with Jenny, the owner, was easy. I am a school teacher and can’t always call so we scheduled everything via text. I am beyond happy with the services and cannot say enough about the entire experience. Thank you again SERVPRO!
They were very prompt in responding to our problem and following up in a timely manner.
SERVPRO staff went above and beyond in their service!
All staff have been very helpful and professional.
Was very impressed by the professionalism of all. Would recommend without hesitation to anyone.
Dear ALL team members @ SERVPRO of St. Clair Shores (including the following that I met: Josh, Jenny, the nice girl who cleaned with Jenny, Bill, Matt, Aaron & Debbie in office for helping on the phone):
Thank you so much for fixing our attic mold problem. Andrew and I are so thankful we chose you all to do the work.
Every single person who came to work on our home was professional, respectful, friendly, courteous, and most of all damn good at their jobs!
Special thanks - Bill & Matt for helping me round up my kitten, Toivo, when he hid under the bed. :)
Your number is forever in our saved list if we need you!
Robin & Andrew V.
Great service! I was very satisfied with the prompt service and helpful staff.
Absolutely wonderful men - loved them & Josh!
I will strongly recommend to everyone!
Awesome crew! Will pass your name along for sure!
We are very pleased with the work. Thank you for making this a little easier. We are very glad we called you.
Honestly wowed by the service! Very appreciative. Just Keep It Up!!
Excellent and prompt service. Very nice and reassuring staff.
Very happy with SERVPRO!
Informed me as to what questions I should be asking my insurance adjuster and home owners association. I appreciate them walking me through the process and being on hand with their professional support.
Great guys to work with! Great clean up!!
I cannot think of a single improvement! The entire job ran like a well oiled machine! Josh, you are blessed to have these guys on staff! Wonderful, hard-working, friendly and informative! Like days of old!! So impressed with your company!!
Professional, courteous, hard working, and very pleasant staff. The job came out great. 40 years of nicotine stains gone!
My family and I are so grateful for Josh and Jordan, the tandem SERVPRO teams that handled our flooded home and belongings. They were totally sensitive at all times to what we must be experiencing and kept their heads down and got the job done. We are very grateful for their hard efforts and their kindness.
Best wishes - Mike, Nancy & Kendall S.
Josh and his crew were great! They gave us a fair estimate, kept us informed of the process. Arrived when they said they would, performed all work in a timely fashion and left our property clean. I would highly recommend this group!
Bob and Judy S.
Hurricane Harvey survivors
Jenny & Josh did a great job!! Thanks for helping us!!
Rory & Jeff
I just wanted to send you guys a BIG thank you for today! Josh was amazing and honestly saved me sooo much headache. It takes so much stress off of me knowing you two are on it. You guys are the best!
I have never seen my rental house look so good. Great Job SERVPRO!
Dear Jenny and Josh,
We want to thank you for an exceptional job you did on our house. Your professionalism, work ethic character are such a breath of fresh air. We will always recommend you to anyone who needs your services. Job well done! Thank you and thanks for the extras!
Roger and Laura V.
Thank you for your great work and your consideration. You definitely were "Over The Top!" Especially with all of the extra requests. The office is a showplace and you have been the creators. I look forward to being your referral source and will personally recommend you to my clients.
Look forward to a long working career together!
Nancy - State Farm Owner, Northville MI
I am so grateful for you guys! Thanks for taking such great care of me AND my clients!
"They were always on time - Thorough - and within the quoted budget!
Excellent Cleanup, etc, etc, etc!! Thank you!
Josh was very pleasant to deal with and extremely helpful. He made suggestions how to save money yet get optimal results. Very professional and reliable. I have referred them many times.
"They were on time and finished when they said they would. Covered their shoes before entering everytime and took great care of my furniture!"
Honest, hardworking and humble people at SERVPRO St.Clair Shores!!! The only people to call with any and all emergency home services!! They Rock!
Thank you Jenny for all your hard work and magic!! Not many people would have even responded at that time of day! I greatly appreciate it and will for sure be referring anyone to you I come across! Thank you again!
Quick, professional, and quality work is what anyone should expect to receive when dealing with SERVPRO of st. Clair Shores!!
If you are looking for professional service, look no further! SERVPRO of St. Clair Shores has come through again! Thanks again, guys!!
They are always available,dependable and super trustworthy.. I would recommend to anyone in need of restoration.
SERVPRO of St. Clair Shores was able to help secure my house immediately after a house fire that we had during the evening hours. They also worked with us with payments since we did not have insurance and had just lost everything. Thank you so much for your help with the remaining balance and giving it back to our family for shelter. It meant a lot to us. Thank you.
Used Survpro of St. Clair Shores for extensive water loss and mold remediation in my crawl. SERVPRO of St. Clair Shores was wonderful. Could not have been happier with the job that was done. Very thorough and knowledgeable. Great people to work with. If you are in need of a professional for any clean up they are the company for you. I will use them again and highly recommend them to my neighbors and friends.
I highly recommend SERVPRO of St Clair Shores. They did an awesome job repairing my parents' roof. They responded quickly and handled the insurance and did a great job! I will definitely use them again!!
Very impressed, my parents basement flooded and they were there really quick. They did an outstanding job and treated my parents really good. I would highly recommend them. Thanks SERVPRO, Saint Clair shores.
Thanks SERVPRO of St. Clair Shores, informative, professional, courteous!
Very Fast Response for a Saturday morning! Thank you very much for all of your help. -Nancy, Owner
It must have been divine intervention that I called your business phone number at 2 A.M. Your extreme kindness and generosity has been so appreciated. THANK YOU!
Thank you for spending so much time walking me through something where any other company could have had me hook line and sinker. You did not take advantage of me when there are so many companies that are scaring people about mold in their homes in our area right now. Thank you for your honesty. It is refreshing and will be keeping your phone number for all emergencies.
Thank you for the FAST response! You were here within minutes of us calling you. Thank you!
Thank You for such a fast response when the tree hit our house! You came in and took care of everything! Thank You!
Thank you for coming right out and keeping us open and quickly drying out the store!
Josh saved the day and kept us open! Thank you! We now look for you every time we see a green truck. We will call you if anything ever happens again. Thank you.
Thank you for the beautiful tile work. It looks amazing.
Thank you for taking the time to search my house for any and all sources of mold. I was pregnant and could almost no longer live in my house. After the mold remediation in my crawl space and in my attic it felt like a new home!! Thank you so much Josh at SERVPRO of St. Clair Shores! Outstanding job and extremely helpful!
Thank You for your help with my house and my water intrusion and keeping your within reason so I did not have to file an insurance claim!
Thank you and your team for helping me with packing out all of my contents! You took great care of everything and I can't believe nothing broke! Thank you from my whole family.
Thank you for fixing our front door during our busiest time of the day. We were thrilled to be able to remain open and have our customers still come in! Thank you for being SO FAST!
Thank you for all of your help during and after my small house fire! I am so happy we were able to get rid of our carpet and refinish all of the beautiful hardwood floors hidden underneath! This claim turned into a blessing in disguise. Thank you SERVPRO!
Your company was very fast, reliable and honest when dealing with the demolition and contents in my basement. Thank you.
I had a fire earlier in 2016 and SERVPro of St Clair Shores were involved from the time the fire department was called until the repairs were completed. The owners were involved throughout the process. They were great to work with and were extremely professional, helpful and truly cared about us as people. The work was completed in a timely manner and now you would not know there was a fire. I highly recommend using SERVPRO of St Clair Shores if you want to be in good hands.
You guys do great work! Good Job!
You two are the greatest people we've been blessed to meet in a long time. Thank you for everything!
Thank you for the fast response when I called to request help with a mold problem at my house. Your help really put my mind at ease. Thank you. I highly recommend your company.
SERVPRO did an excellent job and I really appreciate it. Thank you.
A Truly honest company when there is not a lot left in this industry. Thanks guys!
Thank you SERVPRO! I cannot imagine calling someone else. Thank you very much!
SERVPRO saved my house and all of my contents that mattered the most! Thank you to you and your crew! GREAT JOB!
Thank you for your expertise and decorating advice of my build out. It came out beautifully!
Thank you SERVPRO! Great work, Great Employees! A one stop shop to keep in your phone! Thanks SERVPRO!
Thank you for working with my throughout all of my changes and questions. It came out great! Thank you SERVPRO!
Thank you for working during and after our business hours and around all of our customers so we did not have to close. Meant a lot to stay open, and you guys made it happen! Thank you we were very impressed with the job from start to finish!
Thank you for really taking great care of my building, its never looked so good!
I hope everyone finds you in need of your services! I will tell everyone i know. Thank you SERVPRO!
I will go out of my way to spread your information to more of my clients. Thank you SERVPRO!
My customers are in great hands everytime I call you. Thank you SERVPRO of St. Clair Shores. We appreciate you!
Thank you for showing up within minutes of calling your company. You really put my mind at ease, and I instantly felt better when I saw your green vans! Thank you for living up to your commercials on tv. Way to go!
FAST, HONEST, TRUSTWORTHY. A company you can really just hand your intire claim over to and the keys to your building. Thank you.
Thank you for handling my claim and getting to my business before I could even get there. Thank you. Very Happy Customer!
SERVPRO did an outstanding job on our building. Would call them out again.
Took care of the mess that needed cleaning right away. As soon as they showed up they were working! Best call i could have made!
Did a great job cleaning my house after i moved out and before I let me tenant move in. Even took a bunch of pictures so I did not have to go back out and can use when the tenant moves out. Thank you SERVPRO of S. C. S.!
My Carpet looks new again, thank you very much!
Cleanest Cleaning company around!
Thank you for the excellent cleaning job in my rental house. Looks great, everytime. Thank you.
A company you can trust with the keys to your building! Thank you for the service you provide!
Thank you for your help with my rentals! We can always call your company and problem solved! Thanks.
Thank you for handling our matter privately and discretely as to not disrupt our business.
SERVPRO truly made it "Like it never even happened." Could not be happier now that this is over.
Not only did they help get the house back to the way it was before this happened, they helped with mailing contents accross the country. Thank you for your kindness.
Your compassion during this time was a relief and helped us with closeure. Thanks.
Dealing with this nightmare with your company made it easier in my mind. Would recommend your company.
Very professional about an extremely difficult process. Great company to call.
Thank you for supplying equipment for our event!
It turned out to be a great event, thank you for your support SERVPRO.
Great people, great company. It was a pleasure to have SERVPRO of St. Clair Shores.
Thank you for your support Jenny and SERVPRO. Look forward to doing business together.
Love seeing your green trucks around town, reminds me of your company! Thank you again!
Very Very Clean Cleaning Company! Great Work SERVPRO!
My Carpets look amazing! So Glad I called this company!
Wore Covers on their feet the entire time they were in my house. Extremely clean company. Thank you for treating my house so great.
Great job, will refer and call you again.
Prefessional and Clean, that is how they handle the toughest of cleanings. Your compassion was also very nice. Would recomend this company to anyone going through a tough time and needs a mess cleaned up.
Not sure how they do it, but my house does look like it never even happened. SERVPRO was referred by my insurance company and i am glad i went with them.
Fast to come out, and fast to take care of business. Thank you for your efforts and taking over so I did not have to deal with this and my insurance company.
SERVPRO of St. Clair Shores was extremely professional in handling these cleanup efforts that needed to be done. I will pass your company contact info out to people. Thank you.
Thank you for your sponsorship, look forward to growing with you.
Thank you for your help with my building and my furniture. It was a pleasure working with your crews. Very clean and honest! Thanks SERV-PRO.
Very fast response, board up was finished an hour after fire was put out. Thanks for being on call throughout the night!
Great company to work with, really takes care of those in need. Comes out as soon as they get the call!
Left my property safe and secure after a fire that we had. My contents were safe and we did not have to worry about anyone going into our home that was not us. Thanks for your service.
This SERVPRO did an excellent job cleaning my contents after we smoked out our entire house. Everything was extremely clean after they were done. Great company to call, they handled it all.
Came out as soon as I called. Owner even came out to help crews and called my insurance company for us. Great phone call to make when in need of help.
Cleaned up everything from the tree falling including leaves! Place look better after SERVPRO left my house than before my tree fell. Thanks for the hard work SERVPRO of St. Clair Shores.
They came out on a Sunday and took care of everything. I just came home from vacation to find my house a mess. They even helped with repairs! Thank you very much for your help!
I had an immediate bond with the owner. A company you can really trust. Thank you SERVPRO!
A great organization with great people involved in it!
Glad I contacted this company. Extremely knowledgeable with what they are doing.
Can truly make it "Like it never even happened."
Very glad to have such a great business local and now a phone call away!
Answered the phone every time I called with a question throughout the entire process. Thank you!
Was very intrigued to learn about all of the services they provide and their cleaning chemicals they also have. Way more to know about this company than what meets the eye.
Great cleaning company! Fantastic crew! VERY CLEAN! Thanks!
Met with the owner, very full of knowledge. Worth every penny spent. Thanks for your hard work!
Put my mind at ease, walked me through the process of a mold cleanup.
Saved my house from a huge mold issue, and was even able to fix the main problem in order to prevent another cleanup in the future. Thank you SERVPRO.
This company came out even after I explained the size of the mold I was concerned about. Took care of our house that day!
Removed paneling in my basement and helped us remove all mold from our house. We are finally able to breathe again in our house. Thanks to SERVPRO.
A great company you can always call day or night. I would highly recommend this company.
Thank you for your promptness in the emergency! You came out so fast it saved the damage from spreading and saved a lot of my basement. Thank you so much SERVPRO!
This was the second time I have had to call SERVPRO. Thank you very much for taking care of us with all of the flooding that happened. I don't know what I would do without you. Thank you.
Very glad I called this company. They came right out to help my mother during the flooding. Thank you for all of your hard work.
A company you can trust with your house and your insurance monies. Did not overcharge and worked out ways I could save money at the end.
Very fast response, very quick results. Would highly recommend this company or use them again in a flood.
Thank you for the great work SERVPRO!
A company I am able to call to use services that my company does not offer. My customers love the fact that I have SERVPRO services offered as well. Thanks guys for helping my clients too.
A company I still call after years of doing business with. Still the same service as when they began. Thank you Jenny and Josh. My family appreciates you.
Thank you SERVPRO. You were sent from Heaven to help us. We can't thank you enough for saving our house.
SERVPRO did an excellent job cleaning from top to bottom of my Uncle's house. I was very impressed with the cleaning. They even went above and beyond and bought a couple of fuses and fixed our A/C free of charge. Thank you SERVPRO of St. Clair Shores. Highly Recommend!